LISTEN: Karen Gibbs, Senior Policy Manager at Consumer Council for Water - 20/09/17

Southern Water has been named the worst performing water company in England and Wales for the fifth successive year. The Consumer Council for Water says #SouthernWater has a lot more work to do to reduce the number of complaints it receives from customers, despite taking steps in the right direction. kmfm reporter Molly spoke to Karen Gibbs, senior policy manager at the Consumer Council for #Water. #Kent http://www.kentonline.co.uk/kent/news/southern-water-worst-in-country-132364/