How Malcolm Gladwell Solves Problems

When you think of Malcolm Gladwell, you surely think of something: an author, a journalist, a podcaster, a speaker. But Gladwell doesn't. "Self-conceptions are dangerously limiting," he says. If he defines himself as any one thing, he believes, he'll shut out opportunities he didn't even know existed. In this conversation with Gladwell, he explains how he approaches problem solving -- by being a hard-to-define outsider.