"It’s not about replacing people—it’s about empowering people," says Kevin Harmer, Chief Cloud Officer at Adastra

Kevin Harmer, Adastra’s Chief Cloud Officer, demystifies Agentic AI and a three‑horizon path—from insights and augmentation to enterprise automation—guided by managed autonomy, human‑in‑the‑loop controls, and confidence thresholds. He shows how to move beyond Copilot to an enterprise agent framework and catalog (e.g., reusable KYC) via a three‑step program: strategy and process mining, a lighthouse proof, and a governed platform for scale. Results include 200,000 hours saved in invoice automation, revenue‑cycle agents that cut costs and speed payments, and “Happier Trucks” that reduce empty space and boost revenue, plus guidance on trusted automation, “good enough” data, and governance that builds trust without slowing execution.