Crew Retention, Interior Leadership & Yacht HR with Lisa Gould | Captain’s Chat

Crew retention, interior systems, and leadership structure are becoming defining factors in modern yacht operations.

In this episode of Captain’s Chat, Captain Liam Devlin speaks with Lisa Gould, Founder of On Deck Yachting, about the operational gaps that impact owner experience, crew stability, and onboard efficiency. With over two decades in the marine industry, Lisa shares why interior departments operate in silos, how missing documentation and handovers create long-term disruption, and why structured onboarding is critical for program continuity.

The conversation explores the reality behind luxury service delivery, the psychology of crew turnover, and the growing need for third-party HR-style oversight in yachting. From preference sheets and guest interaction to leadership communication and accountability, this episode highlights how systemised interior management directly influences charter success and owner satisfaction.

Key themes include interior leadership, crew retention strategies, onboarding frameworks, documentation systems, chain of command, and the operational definition of luxury in the superyacht sector.

Guest: Lisa Gould, Founder of On Deck Yachting
 Website: https://ondeck-yachting.com/
Instagram: @ondeckyachting

Hosted by Captain Liam Devlin

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