AI makes no sense without customer impact. Implementing it just for the sake of technology is a dead end (Jan Vacek, DHL)

Logistics is one of the industries where AI has enormous potential–but also high demands for security, integration, and real customer impact. “We don’t implement AI because it’s a trend. Every solution must improve the service for the customer,” says Jan Vacek from DHL in a new episode of the Adastra podcast.

In the episode, he explains how DHL approaches AI adoption at the enterprise level–from a strong emphasis on data security to building an internal AI community across hundreds of employees. A small central team plays a key role in evaluating new tools, while an open approach allows individual teams to actively use AI in their own projects.

• How do you set up an AI strategy in a large organization? 
• Why is security more important than speed? 
• And how do you prevent AI from turning into an uncontrolled “agent zoo”?