Why "Being Nice" Is Actually the Coward's Way Out. From the Harrods shop floor to founder: Heather Elkington

Heather started out being trained not to say the word "toilet" on the Harrods shop floor. She ended up running culture for a Footsie 100 business, sat in rooms twenty years her senior, telling herself her opinion didn't count.

This episode is about what happened in between, and the philosophy she built off the back of it: nice vs kind. 

Why being nice is the coward's option. Why the strongest relationships in her life have come from saying the hard thing instead of softening it. And why she built a spreadsheet to figure out exactly how long she could survive before she quit her safe, well-paid job to bet on herself (plus the one message from her dad that pushed her over the edge).

We finish on Custard, her new culture intelligence tool with an AI coach called Geraldine built in, and why she's refusing to grow it fast just because AI makes that possible now.

If you've ever softened a message you should have said straight, this one's for you.